Support
Xterprise delivers solutions, not just products, and a crucial part of every integrated RFID solution is world-class support from our professionals and partners. To that end we offer vast experience in supply chain and enterprise management activities. We fully support every element and activity within our comprehensive Clarity™ solutions, from design through implementation, installation, training, documentation and long-term operational assistance. Our ongoing support includes 24/7 call center availability, web-based help and on-site maintenance service.
Xterprise Maintenance and Support Program
Our Maintenance and Support Program (M&S) sets Xterprise apart from the pack as a leading RFID software application vendor. The program includes comprehensive support for all facets of a deployed installation, including software, services and hardware.
We provide trouble-shooting for your deployed solution via remote and on-site monitoring, controlled through our central help desk. This cost-effective, on-line system can be accessed using VPN/remote desktop, PC Anywhere, VNC and other 3rd party remote access tools.
Support Service Levels
For maximum flexibility, we offer three support levels :
- Base Level: Help desk hours of operation; Monday – Friday 8:00 AM to 5:00 PM Central time (8 hours M-F). Available preventative maintenance and RFID line performance metrics.
- Silver Level: Help desk hours of operation; Monday – Friday 6:00 AM to 6:00 PM Central time (12 hours M-F). Available preventative maintenance includes RFID line performance metrics.
- Platinum Level: Help desk hours of operation; 24/7. Includes preventative maintenance and RFID line performance metrics.
Other Services Offered
Contact us to learn more about these performance and analysis services:
- Solution performance metrics and line data analysis
- Analysis of tag yield, on-site and across the network
- Help desk performance measurement
- Order and re-stock of RFID consumables
- Preventative maintenance
- End User Training